Privacy policy

1. Introduction #

Ambergris Canada ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information we collect #

2.1 Information You Provide

We collect information you voluntarily provide when contacting us for services:

Full name
Email address
Phone number
Country of origin
Mailing address
Information about specimens you submit for identification
Photos of your find that you send with a form, which we store privately and use only to assess your find
Communications and correspondence with us

2.2 Automatically Collected Information

We use Google Analytics to collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website
General geographic location (country/region)

2.3 Cookies

We use cookies to:

Analyze website traffic through Google Analytics
Improve user experience
Remember user preferences

3. How we use your information #

We use collected information to:

Provide identification and authentication services
Communicate about your specimen assessment
Facilitate transactions for authenticated ambergris
Respond to inquiries and provide customer support
Improve our services and website
Comply with legal obligations
Analyze website usage patterns (anonymized data)

4.1 No Third-Party Sharing

We do NOT share, sell, rent, or trade your personal information with third parties for marketing purposes.

4.2 Limited Disclosure

We may disclose information only when:

Required by law or legal process
Necessary to protect our rights or property
Essential to prevent harm to others
You provide explicit consent

5. Data security #

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

Secure data storage systems
Encryption of sensitive data
Limited access to personal information
Regular security assessments

6. Data retention #

We retain your personal information only as long as necessary to:

Provide requested services
Comply with legal obligations
Resolve disputes
Enforce our agreements

7. International data transfers #

As we operate internationally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

8. Your rights #

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing of your information
Withdraw consent at any time
Receive your data in a portable format

9. Google analytics #

We use Google Analytics to understand website usage. Google Analytics uses cookies to collect anonymous information such as:

Number of visitors
Pages visited
Traffic sources
Visit duration

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We also use Microsoft Clarity to see how visitors use the site. Visitors from the EU, the EEA, the UK and Switzerland are asked first: Google Analytics and Clarity load only if they accept, and the choice can be changed at any time with Cookie settings at the foot of each page.

10. Children's privacy #

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 18, we will delete it immediately.

11. Marketing communications #

11.1 No Unsolicited Communications

We do not send marketing emails or newsletters unless specifically requested.

11.2 Service Communications

We only contact you in response to your inquiries or service requests.

11.3 Opting Out

To stop receiving any communications, email us at contact@ambergriscanada.com

12. Third-party websites #

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

13. Changes to this policy #

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." Your continued use of our services after changes constitutes acceptance.

14. Contact information #

For privacy-related questions, requests, or concerns, contact us at:

Email: contact@ambergriscanada.com

Website: www.ambergriscanada.com

15. Complaints #

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority.